Job Summary:

As an Operations Associate at Inside Response, a SelectQuote Insurance Services affiliate, you will be depended upon to efficiently achieve performance and quality expectations in the following areas; Technology Integration Management, Systems Management and Improvement, Project Management, and Process Design and Improvement.

Essential Functions:

  • Technology Integration Management
    • Coordinate testing of client and third-party integrations; no direct development experience needed.
    • Respond efficiently to client/partner needs in a professional solution-oriented manner.
    • Proactively seek out opportunities to eliminate data loss related to live integrations.
  • Systems Management and Improvement
    • Seek out opportunities to improve the features and use of internal and third-party systems.
    • Maintain responsibility for managing system settings in our lead management system, phone dialing system, sales agent management system, and workflow scripting tool in a manner that maximizes results.
    • Improve data consistency throughout systems.
    • Gain an understanding of the key fields and metrics in the business database tables and systems.
    • Follow process to prepare internal workflow, scripting, and reporting structure to ensure a client campaign is prepped in a manner that allows for a smooth and cohesive launch.
  • Project Management
    • Take initiative with an eager desire to follow through on projects in a timely manner.
    • Maintain operational account manager responsibility with partners for special projects and day-to-day activities, acting as the subject matter expert.
  • Process Design and Improvement
    • Design technology/business workflow processes that are error-proof and as simple as possible while meeting the business workflow and reporting needs.
    • Independently seek out ways to automate and streamline processes for all business functions relating to the way systems are or could be used for day to day business activities.

Additional Responsibilities:

  • Perform user acceptance testing on software development work supporting specific business process requirements.
  • Collaborate with software development, account management, marketing, and business intelligence stakeholders to meet business goals as the primary operations project owner.
  • Master and recommend system settings to support the achievement of KPIs.

Knowledge, Skills & Abilities:

  • Interest in technology, comfortable with writing basic database queries
  • Ability to cultivate and maintain a relationship of trust and mutual respect with team members and external partners
  • Superior analytical and problem-solving skills with the ability to research and analyze data from a variety of sources
  • Ability to multi-task, prioritize effectively, and meet deadlines
  • Very high level of detail-orientation
  • Desire to independently complete projects and check own work
  • Intellectual curiosity and entrepreneurial spirit
  • Resourcefulness- able to absorb and understand new information quickly and leverage available resources
  • Demonstrates a history of leadership and success in scholastic, professional, or other activities
  • Competitive nature with high personal standards, comfortable in a fast-paced, results-oriented environment
  • Excellent oral and written communication skills

Training & Experience:

  • Minimum of 2 years of experience required
  • Bachelor's degree required
  • Flexible with roles and responsibilities as position evolves, willingness to embrace change
  • Desire to continually learn and grow
  • Data driven and proficient with Microsoft Excel
  • Thrive from working in a team environment and helping others succeed
  • Sense of humor