The Helpdesk I position is a highly service oriented technical support role that is responsible for hardware and software troubleshooting and support for internal SelectQuote employees both in office and remote. This position will require an “on the job” supervised training period where the individual will learn our internal Telecom systems, common network and hardware troubleshooting issues. This role will require a highly customer service and problem solving focused mindset!

Essential Functions:

  • Solve computer related problems, troubleshooting hardware and software issues
  • In charge of generating and working helpdesk tickets in ticketing system
  • Inventory management and updates
  • Understanding and ability to troubleshoot SelectCare and all other software used.
  • Understanding and ability to troubleshoot Five9 components.
  • Creation or deletion of badge access to the Kansas building.
  • Assist in monitoring networked computer equipment.
  • Assist in the implementation and maintenance of the computer telephony interface environment
  • Departmental moves
  • Ability to gain knowledge and understanding of internal software

Knowledge, Skills, and Abilities:

  • In-depth knowledge of Microsoft applications
  • In-depth knowledge of PC’s and operating systems
  • Ability to gain knowledge and understanding of internal software
  • Works well under pressure
  • Excellent oral and written communication skills
  • Good interpersonal skills
  • Able to build solid customer relationships
  • Familiarity with Call Center Environments
  • Team player

Training and Experience:

  • High school degree required and Bachelor’s degree desirable
  • Working knowledge and experience with PC imaging