This position involves extensive telephone and written communication with our client’s doctor offices & medical facilities as well as APS vendors to assist with expediting the process of obtaining clients medical records for Life insurance purposes.
- Calling APS vendors & Medical Facilities to aggressively follow-up on requests for medical records.
- Accurately updating/documenting case with APS information.
- Collaborating with Case Specialists/Agents & Co Rep to resolve problems and delays that results from the request for the medical records.
Knowledge, Skills, and Abilities:
- Extremely Customer service oriented.
- Excellent oral and written communication skills.
- Strong organizational and time management skills.
- Personable and persuasive.
- Dependable and flexible.
- Detailed oriented.
- Basic familiarity with computers.