Job Summary:

This position will provide support to the day-to-day operations of benefits and wellness programs. Our ideal candidate is a natural go-getter, hands on, and has the ability to work in a fast-paced environment while taking pride in attention to detail and delivering excellent service levels. This individual will have an opportunity to:

  • Provide an exceptional employee experience assisting with benefits enrollment and inquiries
  • Support the day to day administration of the benefits and wellness programs
  • Identify improvement to existing processes and procedures to drive excellence


  • Assist with the administration of various benefits programs including but not limited to: health, dental, vision, flexible spending accounts, disability, life insurance, 401(k), and wellness initiatives
  • Manage the employee ticketing system, addressing associate inquiries on benefits programs and enrollment questions
  • Review benefits enrollment, employee status, and life event changes; partner with payroll to ensure deduction accuracy for all associates
  • Verify the calculation of monthly premium statements for all insurance policies and resolve any discrepancies
  • Provide ongoing support for benefits and HR teams, other departments, management and senior leadership as requested
  • Present recommendations for the development and improvement of workflow for benefit business processes


  • 1-2 years’ experience in benefits and wellness programs
  • Ability to quickly navigate multiple HR systems and platforms, UltiPro experience a plus
  • A Bachelor’s degree in a related business field preferred
  • Experience in a multi-state 500+ employee insurance, financial, or service industry office environment is desirable
  • Knowledge of federal laws and regulations related to the administration of benefit programs
  • Strong interpersonal skills, organizational communication skills and conflict resolution techniques
  • Proven ability to maintain a high level of confidentiality
  • Ability to be both proactive and flexible, with strong time management skills
  • Strong analytical skills and attention to detail
  • Proficient with Microsoft Excel and other MS Office programs


Full-time employees are eligible for medical, dental, vision, voluntary short-term disability, company-paid long term disability, company-paid life insurance and accidental death & dismemberment (AD&D), 401(k) + company match and 100% vesting after 4 years, discretionary profit sharing, employee stock purchase program (espp), paid time off, floating holidays, paid maternity leave, paid parental bonding leave, tuition reimbursement, jury duty pay, work from home stipend, and other paid leaves vary based on work location