The Quality Assurance Representative's objective is to assist the QA Manager in monitoring and maintaining both customer satisfaction as well as CMS compliance with each and every call made by SelectQuote agents. The Quality Assurance Representative accomplishes this objective by listening to, and scoring calls using SelectQuote Life’s scorecard. This individual will leverage many competencies such as: verbal communication, overcoming objections, attention to detail, and a drive to be productive. The QA Rep will leverage unique systems to pull, listen to, and process calls (inbound and outbound), and catalog their quality and compliance scores.
Knowledge, Skills, and Abilities:
Training and Experience: