Founded in 1985, SelectQuote (NYSE: SLQT) provides solutions that help consumers protect their most valuable assets: their families, health and property. The company pioneered the model of providing unbiased comparisons from multiple, highly rated insurance companies allowing consumers to choose the policy and terms that best meet their unique needs. Two foundational pillars underpin SelectQuote’s success: a strong force of highly trained and skilled agents, who provide consultative needs analysis for every consumer, and proprietary technology that sources and routes high quality leads. The company has three core business lines: SelectQuote Senior, SelectQuote Life and SelectQuote Auto and Home. SelectQuote Senior, the largest and fastest-growing business, serves the needs of a demographic that sees 10,000 people turn 65 each day with a range of Medicare Advantage and Medicare Supplement plans.
Job Summary:
SelectQuote is the largest broker of term life insurance in the United States. An integral component of our business operation is ensuring that customers who choose to get life insurance through SelectQuote make it all the way through the application process (which typically takes roughly 90 days). The Director of Operations for New Business will play a key role in managing our front end conversion efforts for both interview and exam completion. This role will require working closely with both internal and external partners. External partners include the life insurance carriers, interview call centers, exam vendors and laboratory vendors. The Director of Operations, New Business will be tasked with improving existing processes, recommending and implementing new processes, and providing direct management of our Key Performance Indicators associated with new business operations. This role will have a direct impact on over $100 million in revenue annually, and it will be a senior leader in our term life division.
Duties and Responsibilities:
- Develop and implement strategic plans to drive operational Key Performance Indicators (cycle time, conversion, etc.)
- Drive key operational programs and projects from inception through implementation. Responsible for ensuring new initiatives are fully vetted and launched at a high velocity
- Oversee and coordinate meetings with external and internal stakeholders on an ongoing basis to drive action required to meet targeted metric goals
- Manage and prioritize changes from inception through completion
- Matrix manage team members for execution of objectives
- Develop an approach for managing performance (metrics, reporting, etc.)
- Generate and deliver necessary reporting for the executive team, including regular read-outs on performance
Qualifications:
- Demonstrated leadership skills to drive performance
- Strong communication skills and a proven ability to influence teams and matrix manage internal resources
- Significant work experience as a director or similar position
- Experience in operations and operational disciplines such as program and project management
- Strong written communication and presentation skills, comfortable with high degree of interaction with leadership team
- Strong analytical skills with the ability to interpret data to find trends
- Self-motivated with an extremely strong sense of urgency
- Flexibility to adapt and change as priorities evolve
- Ability to manage multiple priorities at the same time
Training and Experience:
- 5 years of progressive management experience
- At least 5 years of experience in an operational discipline
- Bachelor’s degree required
- Life Insurance experience strongly preferred
Benefits:
It’s an exciting time to join SelectQuote. We became a publicly traded company in 2020 with the first 100% virtual IPO (non-biotech) in American history. We have also been recognized nationally on the 2021 Top Workplaces USA list and by the Kansas City Business Journal as a 2020 Best Places to Work honoree.
Full-time employees are eligible for medical, dental, vision, voluntary short-term disability, company-paid long term disability, company-paid life insurance and accidental death & dismemberment (AD&D), 401(k) + company match and 100% vesting after 4 years, discretionary profit sharing, employee stock purchase program (espp), paid time off, floating holidays, paid maternity leave, paid parental bonding leave, tuition reimbursement, jury duty pay, work from home stipend, and other paid leaves vary based on work location.