Founded in 1985, SelectQuote (NYSE: SLQT) provides solutions that help consumers protect their most valuable assets: their families, health and property. The company pioneered the model of providing unbiased comparisons from multiple, highly rated insurance companies allowing consumers to choose the policy and terms that best meet their unique needs. Two foundational pillars underpin SelectQuote’s success: a strong force of highly trained and skilled agents, who provide consultative needs analysis for every consumer, and proprietary technology that sources and routes high quality leads. The company has three core business lines: SelectQuote Senior, SelectQuote Life and SelectQuote Auto and Home. SelectQuote Senior, the largest and fastest-growing business, serves the needs of a demographic that sees 10,000 people turn 65 each day with a range of Medicare Advantage and Medicare Supplement plans.

Job Summary:

The Manager for Routing Analytics will lead a team focused on designing, implementing, & executing routing strategies in support of the Marketing organization’s objectives. With analytics, they will leverage data to identify & evaluate the underlying characteristics of lead quality to best match a call to a SelectQuote Sales representative. This individual will provide guidance & technical support to their team members, as well as Marketing & Sales leadership & team members in driving process improvements related to call routing. Finally, this individual will closely partner with SelectQuote’s IT Data Science team in the technical development & advancement of our Routing system & application.

Essential Functions:

  • Lead the Routing & Analytics team in the execution of Routing strategies; including direct supervision & career development for team members.
  • Build weekly presentations and communicate KPI’s to executive leadership, providing context for both positive and negative results on Routing Strategies & initiatives. Establish KPI benchmarks for success using data.
  • Identify new reporting needs; rationalize existing reports, and drive changes, in partnership with peers within the Data Enablement Team, as well as broader Data Science, Marketing & Sales organizations.
  • Project manage initiatives to drive process improvements for the broader Routing & Workflow processes, from ideation to completion, creation of project roadmap & project plans, and identifying technical requirements.
  • Serve as a mentor and subject matter expert on advanced Excel & SQL capabilities.

Qualifications:

  • College undergraduate degree and 8+ years equivalent work experience
  • Advanced Excel & SQL skills (3+ years)
  • Ability to analyze large sets of data, identify trends and drive data-driven changes (analytical skill-set)
  • Attention to detail an absolute must
  • Strong collaborator who can work across all levels within the organization (Analyst to Executive)
  • Prior leadership experience preferred
  • Exceptional communication skills (both written & oral)
  • Working knowledge of Microsoft Office (PPT, Word)

Benefits:

It’s an exciting time to join SelectQuote. We became a publicly traded company in 2020 with the first 100% virtual IPO (non-biotech) in American history. We have also been recognized nationally on the 2021 Top Workplaces USA list and by the Kansas City Business Journal as a 2020 Best Places to Work honoree.


Full-time employees are eligible for medical, dental, vision, voluntary short-term disability, company-paid long term disability, company-paid life insurance and accidental death & dismemberment (AD&D), 401(k) + company match and 100% vesting after 4 years, discretionary profit sharing, employee stock purchase program (espp), paid time off, floating holidays, paid maternity leave, paid parental bonding leave, tuition reimbursement, jury duty pay, and other paid leaves vary based on work location.