Founded in 1985, SelectQuote provides solutions that help consumers protect their most valuable assets: their families, health and property. SelectRX, a subsidiary of SelectQuote, is prioritizing important population health initiatives focused on actively managed, high-touch patient experience by improving patient engagement and health literacy, simplifying the healthcare journey and facilitating better healthcare options through value-based partnerships.

SelectRX is a high touch, technology-driven specialized medication management pharmacy. We engage virtually with patients to ensure accurate prescription records are maintained in order to achieve improved prescription drug adherence. SelectRX does this by providing a personalized clinical approach driven by a robust technology platform to track adherence with a world-class pharmaceutical packing and distribution facility.

The Pharmacy Coordinator role is one of the most essential parts to the pharmacies’ success. The Coordinator makes outbound calls to doctors and pharmacies requesting electronic transfer of our new patients medications to Selectrx. Typical calls involve speaking with doctors, nurses, pharmacists to help with the electronic transfer of medications to our pharmacy.

Essential Functions:

  • Make outbound calls to doctors, and pharmacies requesting electronic transfer of patient medications
  • Clarifying patient medications, either by reaching out to their Doctor, or verifying with the patient
  • Document all patient calls in notes for future reference and tracking
  • Follow-up with customers or expediting calls to the appropriate channels
  • Work with other team members including pharmacists, data entry technicians, etc.
  • Participating in educational activities and attending monthly staff meetings
  • Transfer phone calls to pharmacists when needed for medication transfers in certain situations
  • Working with our internal CRM and other proprietary software

Competencies:

  • Must be 18+ years old. High school diploma/ or GED equivalent required
  • Background in phone sales or call center experience
  • Must have a strong work ethic, driven individual
  • Possess good organizational and time-management skills
  • Demonstrates appropriate written and oral communication skills
  • Passion for helping others improve outcomes and quality of care
  • Ability to handle a high degree of call volume and work under pressure
  • Understand and maintains confidentiality regarding patient medications and illnesses (HIPAA)
  • Knowledge and understanding of pharmacy clinical software system and customer relationship management system
  • Self motivated, driven individual, who is always looking to succeed
  • Ability to be coachable and take constructive feedback
  • Being adaptable and being able to change with the companies needs

Benefits:

It’s an exciting time to join SelectRX, a subsidiary of SelectQuote. We became a publicly traded company in 2020 with the first 100% virtual IPO (non-biotech) in American history. We have also been recognized nationally on the 2021 Top Workplaces USA list and by the Kansas City Business Journal as a 2020 Best Places to Work honoree. SelectRX strives to be a one-stop-shop for Senior Health Information needs, including Medicare Plan Benefits, Healthcare Literacy, Value-Based primary Care, Prescription Drug Management and Patient Engagement.

Full-time employees are eligible for medical, dental, vision, voluntary short-term disability, company-paid long term disability, company-paid life insurance and accidental death & dismemberment (AD&D), 401(k) + company match and 100% vesting after 4 years, discretionary profit sharing, employee stock purchase program (espp), paid time off, floating holidays, paid maternity leave, paid parental bonding leave, tuition reimbursement, jury duty pay, work from home stipend, and other paid leaves vary based on work location.