Client Services functions as support of the SQS sales associates by handling and directing overflow calls from our agent lines, addressing and assisting with post-sale questions or concerns that our clients have and providing oversight for post-sale carrier needs related to our Medicare Supplement business. This position requires extensive telephone work, excellent communication, and will complement the sales process by handling objections, reinforcing the buying decision and persuading clients to return their paperwork. The CSR is responsible for interacting with both potential and long-time SQS clients along with other operational units across SelectQuote to ensure efficient on-boarding of newly acquired insurance products through both inbound and outbound communication efforts. This role is designed to ensure client satisfaction, reduce rapid disenrollment, protect core agents from dealing with post-enrollment issues.
Knowledge, Skills, and Abilities:
Training and Experience: