Job Summary:

Client Services functions as support of the SQS sales associates by handling and directing overflow calls from our agent lines, addressing and assisting with post-sale questions or concerns that our clients have and providing oversight for post-sale carrier needs related to our Medicare Supplement business. This position requires extensive telephone work, excellent communication, and will complement the sales process by handling objections, reinforcing the buying decision and persuading clients to return their paperwork. The CSR is responsible for interacting with both potential and long-time SQS clients along with other operational units across SelectQuote to ensure efficient on-boarding of newly acquired insurance products through both inbound and outbound communication efforts. This role is designed to ensure client satisfaction, reduce rapid disenrollment, protect core agents from dealing with post-enrollment issues.

Essential Functions:

  • Manage cases using the Contact Management System
  • Manage a high volume of inbound calls and emails
  • Competently answer client’s phone inquiries about their policies
  • Effectively direct clients to the appropriate party for assistance
  • Call new and existing clients for policy issue resolution

Knowledge, Skills, and Abilities:

  • Appropriate skills/traits, relevant work or educational experience
  • Excellent oral and written communication skills
  • Exceptional follow through
  • Good phone manners and professional etiquette are a must
  • Detail oriented
  • Strong work ethic
  • Customer service oriented
  • High energy level!
  • Team player
  • Ability to make sound judgments and decisions
  • Ability to work with minimal supervision
  • Demonstrate initiative, discretion, and integrity
  • Basic familiarity with computers
  • Willingness to learn

Training and Experience:

  • High School diploma or GED
  • 1 – 2 years customer service
  • Call center experience preferred