Founded in 1985, SelectQuote (NYSE: SLQT) provides solutions that help consumers protect their most valuable assets: their families, health and property. The company pioneered the model of providing unbiased comparisons from multiple, highly rated insurance companies allowing consumers to choose the policy and terms that best meet their unique needs. Two foundational pillars underpin SelectQuote’s success: a strong force of highly trained and skilled agents, who provide consultative needs analysis for every consumer, and proprietary technology that sources and routes high quality leads. The company has three core business lines: SelectQuote Senior, SelectQuote Life and SelectQuote Auto and Home. SelectQuote Senior, the largest and fastest-growing business, serves the needs of a demographic that sees 10,000 people turn 65 each day with a range of Medicare Advantage and Medicare Supplement plans.

Job Summary:

The General Manager of Enrollment is responsible for overseeing SelectQuote’s Enrollment department within the Senior Division. This role is responsible for continuously improving the Senior Medicare Client Enrollment processes, including meeting and exceeding all compliance regulations, efficiency metrics, financial goals, quality assurance client and employee satisfaction objectives. This position will have global responsibility related to managing the Enrollment team, including supervising and coaching a team of Enrollment Managers and their teams, Trainers, and a Strategy & Operations function. Ensures delivery and execution related to operational reporting, strategic planning, and project execution are on time and identifies areas of potential risk in delivering to set timelines. This role works closely with other department leaders and division executives to implement strategic and operational programs and report on the return on investment of these projects.

The successful General Manager of Enrollment needs to be able to effectively self-manage as well as interact with people from other departments to optimize processes. Additionally, this position will need to communicate effectively with other teams regarding issues related to process execution, issue resolution, key metric reporting and compensation.

The position will leverage many competencies such as: verbal communication, time management skills, coaching, leadership skills, analytical mindset, attention to detail, and a drive to be successful.

Essential Functions:

  • Plan, monitor, and lead the day-to-day operations of the Enrollment department
  • Achieve key performance metric targets established for the organization including but not limited to live transfer rates, average daily/hourly enrollments per agent, average talk time per enrollment, technology utilization, quality assurance scores, occupancy rates
  • Lead and develop team of Enrollment Managers & Supervisors, Operations Manager, and Agent Development/Training Team
  • Identify process, workflow, and system improvements
  • Responsible for driving and implementing department reporting enhancements
  • Drive and maintain agent efficiencies including identifying coaching and training opportunities
  • Develop and encourage team building and employee career development through coaching, mentoring, and leadership
  • Work cross-functionally across multiple divisions, departments, and levels of company employees from the executive leadership team to end users
  • Oversee the development and administration of incentive compensation calculation
  • Represents the culture and values of SelectQuote

Knowledge, Skills, and Abilities:

  • Experience managing a large team of sales, customer care and/or operations professionals
  • Results and performance driven; ability to achieve stated team goals
  • Proficiency with Microsoft Office suite, especially Excel and PowerPoint
  • Proficiency with Google Suite (Gmail, Sheets, Slides, Forms)
  • Excellent oral and written communication skills
  • Strong financial acumen and analytical skills
  • High level of self-motivation; ability to accomplish goals independently
  • Strong organizational, project, and time management skills
  • Knowledge of insurance products preferred
  • Flexibility to adapt as priorities change

Training and Experience:

  • 3- 5 of progressive management experience in sales or customer service
  • Minimum of 2 years in an analytical or operational discipline
  • Experience managing and delivering against a budgeted P&L
  • Bachelor’s degree (MBA preferred)

Benefits:

It’s an exciting time to join SelectQuote. We became a publicly traded company in 2020 with the first 100% virtual IPO (non-biotech) in American history. We have also been recognized nationally on the 2021 Top Workplaces USA list and by the Kansas City Business Journal as a 2020 Best Places to Work honoree.


Full-time employees are eligible for medical, dental, vision, voluntary short-term disability, company-paid long term disability, company-paid life insurance and accidental death & dismemberment (AD&D), 401(k) + company match and 100% vesting after 4 years, discretionary profit sharing, employee stock purchase program (espp), paid time off, floating holidays, paid maternity leave, paid parental bonding leave, tuition reimbursement, jury duty pay, work from home stipend, and other paid leaves vary based on work location.