Founded in 1985, SelectQuote provides solutions that help consumers protect their most valuable assets: their families, health and property. The company pioneered the model of providing unbiased comparisons from multiple, highly rated insurance companies allowing consumers to choose the policy and terms that best meet their unique needs. Two foundational pillars underpin SelectQuote’s success: a strong force of highly trained and skilled agents, who provide consultative needs analysis for every consumer, and proprietary technology that sources and routes high-quality leads. The company has three core business lines: SelectQuote Senior, SelectQuote Life and SelectQuote Auto and Home. SelectQuote Senior, the largest and fastest-growing business, serves the needs of a demographic that sees 10,000 people turn 65 each day with a range of Medicare Advantage and Medicare Supplement plans.

Job Summary:

As a CCA Strategic Operations Manager, you will be depended upon to define and execute Client Campaign Set Up and ongoing management. You will be responsible for successful Technology Integration and Systems Management, as well as System and Process Improvement. You will be need to understand the SelectQuote Senior business and define strategies to drive data-driven performance in the space.

Essential Functions:

Develop and Set Up Campaigns

  • Define and manage internal workflow, develop scripting, and execute reporting to ensure client campaigns are prepped in a manner that allows for a smooth and cohesive launch

Manage Campaigns

  • Partner with Operations and CCA teams to drive and report on campaign KPIs
  • Develop solutions to meet Client and Operations needs
  • Matrix manage business development, sales, vendor management, technology resource management, and data analysis functions

Technology Integration Management

  • Develop testing plan and execute testing of client, vendor, and other third-party integrations
  • Respond and collaborate on solutions to client/partner needs
  • Proactively seek out opportunities to eliminate data loss related to live integrations

Manage and Improve Systems

  • Drive resolution for troubleshooting items from CCA center running internal application
  • Seek out opportunities to improve the features and use of internal and third-party systems
  • Support the operations team in management of the dialing system to maximize results
  • Load and manage phone system lists in a manner that ensures efficiency and effectiveness of onboarding & retention campaigns
  • Recommend agent skills and turn on as appropriate in applicable systems
  • Improve data consistency throughout systems
  • Understand and fluently communicate key fields and metrics in the business database tables and systems

Business Analysis and Strategy

  • Deliver thought leadership on strategies and tactics to drive performance based on metric-driven reasoning and detailed analysis

Knowledge, Skills & Abilities:

  • Strategic mindset grounded in data – understanding the business and the levers that can be pulled to optimize results
  • Natural interest in technology, reflex is to use technology to improve process efficiency
  • Superior analytical and problem-solving skills with the ability to research and analyze data from a variety of sources
  • Strong project and matrix management skills
  • Detail-orientation with ability to spot and understand broad trends
  • Ability to absorb and understand new information quickly and leverage available resources
  • Demonstrated leadership capabilities
  • Excellent oral and written communication skills – able to effectively communicate with all levels
  • Ability to build relationships of trust with team members, knowing when and how to collaborate
  • Competitive nature and level of comfort with a fast-paced, results-oriented environment

Training & Experience:

  • Minimum of 2 year of experience required, 3-5 preferred
  • Bachelor’s Degree Required
  • Flexible with roles and responsibilities as position evolves, willingness to embrace change
  • Desire to continually learn and grow
  • Data driven and proficient with Microsoft Excel and SQL
  • Proactive approach to continuous improvement in business process and business results
  • Thrives from working in a team environment

Benefits:

It’s an exciting time to join SelectQuote. We became a publicly traded company in 2020 with the first 100% virtual IPO (non-biotech) in American history. We have also been recognized nationally on the 2021 Top Workplaces USA list and by the Kansas City Business Journal as a 2020 Best Places to Work honoree.


Full-time employees are eligible for medical, dental, vision, voluntary short-term disability, company-paid long term disability, company-paid life insurance and accidental death & dismemberment (AD&D), 401(k) + company match and 100% vesting after 4 years, discretionary profit sharing, employee stock purchase program (espp), paid time off, floating holidays, paid maternity leave, paid parental bonding leave, tuition reimbursement, jury duty pay, work from home stipend, and other paid leaves vary based on work location.