Founded in 1985, SelectQuote (NYSE: SLQT) provides solutions that help consumers protect their most valuable assets: their families, health and property. The company pioneered the model of providing unbiased comparisons from multiple, highly rated insurance companies allowing consumers to choose the policy and terms that best meet their unique needs. Two foundational pillars underpin SelectQuote’s success: a strong force of highly trained and skilled agents, who provide consultative needs analysis for every consumer, and proprietary technology that sources and routes high quality leads. The company has three core business lines: SelectQuote Senior, SelectQuote Life and SelectQuote Auto and Home. SelectQuote Senior, the largest and fastest-growing business, serves the needs of a demographic that sees 10,000 people turn 65 each day with a range of Medicare Advantage and Medicare Supplement plans.

Job Summary:

The Quality Assurance Representative I’s objective is to assist the Quality Assurance Manager in monitoring new business policy compliance with Agent, Agency and Carrier compliance issues. The QA Rep I accomplishes this objective by listening to and scoring calls using SelectQuote Insurance Services Scorecard and other assessment tools to provide feedback for methods to improve new business quality and compliance. The QA Rep I will leverage many competencies such as: written and verbal communication, proficiency with multiple data systems, attention to detail, and a drive to be productive. The QA Rep I will leverage unique systems to pull, listen to, and process calls (inbound and outbound), and catalog their quality and compliance scores.

Supervisory Responsibilities:

  • This position has no direct supervisory responsibilities.

Duties/Responsibilities:

  • Listens to inbound and outbound calls to potential customers.
  • Uses SelectQuote Insurance Services Scorecard, Carrier quoting platforms, Comparative Rater systems, Customer Management system and assessment tools to score quality and compliance.
  • Completes clear, concise reports and feedback for Sales Managers and Agents.
  • Runs system data reports.

Required Skills/Abilities:

  • Ability to complete objective analysis using information collected
  • Strong attention to detail
  • Excellent oral and written communication skills
  • Strong organizational and time management skills
  • Ability to multi-task
  • Good interpersonal skills
  • Team player
  • Works well under pressure
  • Strong computer skills
  • Ability to learn new software quickly

Education and Experience:

  • High school diploma or GED is required.
  • Related insurance experience is preferred (i.e./Medicare, Auto & Home, Life).
  • Microsoft Office and Google Suite experience preferred.

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.

SelectQuote Core Values:

Service: We create positive customer experiences.

Entrepreneurship: We create, innovate, & take risks.

Leadership: We build & invest in high-performing teams.

Empowerment: We embrace a changing environment.

Courage: We challenge the status quo & drive continuous improvement.

Teamwork: We help, support, & celebrate each other.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

Benefits:

It’s an exciting time to join SelectQuote. We became a publicly traded company in 2020 with the first 100% virtual IPO (non-biotech) in American history. We have also been recognized nationally on the 2021 Top Workplaces USA list and by the Kansas City Business Journal as a 2020 Best Places to Work honoree.


Full-time employees are eligible for medical, dental, vision, voluntary short-term disability, company-paid long term disability, company-paid life insurance and accidental death & dismemberment (AD&D), 401(k) + company match and 100% vesting after 4 years, discretionary profit sharing, employee stock purchase program (espp), paid time off, floating holidays, paid maternity leave, paid parental bonding leave, tuition reimbursement, jury duty pay, work from home stipend, and other paid leaves vary based on work location.