Founded in 1985, SelectQuote provides solutions that help consumers protect their most valuable assets: their families, health and property. The company pioneered the model of providing unbiased comparisons from multiple, highly rated insurance companies allowing consumers to choose the policy and terms that best meet their unique needs. Two foundational pillars underpin SelectQuote’s success: a strong force of highly trained and skilled agents, who provide consultative needs analysis for every consumer, and proprietary technology that sources and routes high-quality leads. The company has three core business lines: SelectQuote Senior, SelectQuote Life and SelectQuote Auto and Home. SelectQuote Senior, the largest and fastest-growing business, serves the needs of a demographic that sees 10,000 people turn 65 each day with a range of Medicare Advantage and Medicare Supplement plans.
Job Summary:
The Account Manager is responsible for managing and maintaining external relationships with a variety of partners across their respective Division. The Account Manager will partner closely with operations, finance, IT, and other cross-functional organizations to develop and execute partnership strategy. This role is responsible for day-to-day relationship management, communications and tasked with timely follow up by all internal parties. The Account Manager will understand and represent SelectQuote’s value proposition and will work closely with partners to improve communication and streamline processes. A successful candidate will be highly organized and motivated to effectively manage multiple relationships and supporting projects
Supervisory Responsibilities:
- This position has no direct supervisory responsibilities.
Essential Duties and Responsibilities
- Maintain strong relationships with existing partners and clients through weekly or bi-weekly touchpoints
- Owns quarterly operations reviews with each partner to collaborate together to optimize partnership benefit
- Develop and execute action plans to achieve greater cohesion and maximize partnerships
- Oversee operational and technology support for future partnership enhancements
- Collaborate with internal stakeholders to develop partner financial forecasts
- Monitor and analyze performance metrics across all partnerships
- Provide regular reports and executive summaries on partnership performance
- Manage competing deadlines and priorities
- Monitor performance and ensure throughput of existing processes and remediation of any issues
- Thoroughly understand and document processes/settings for each partner/client in order to recognize opportunities to improve (standing calls, proactive messaging, regular follow-ups etc.)
- Discern if there is an issue with a process and provide solutions to remedy it
Skills/Abilities:
- Experience in relationship management, vendor management, product management or strategic initiatives
- Excellent verbal and written communication skills, especially relating to presentation development
- Analytical and detail oriented, ability to identify and execute upon areas of improvement
- High level of self-motivation/self-direction, resourceful, and comfort dealing with ambiguity
- Capacity to juggle multiple requests at one time, while maintaining sharp attention to detail
- Strong organizational and time management skills with the ability to multitask
Education and Experience:
- Bachelor's degree in communication, business administration or related field required
- 3+ years’ experience in Account Management or B2B work required
- Experience in insurance preferred, but not required
Benefits:
It’s an exciting time to join SelectQuote. We became a publicly traded company in 2020 with the first 100% virtual IPO (non-biotech) in American history. We have also been recognized nationally on the 2021 Top Workplaces USA list and by the Kansas City Business Journal as a 2020 Best Places to Work honoree.
Full-time employees are eligible for medical, dental, vision, voluntary short-term disability, company-paid long term disability, company-paid life insurance and accidental death & dismemberment (AD&D), 401(k) + company match and 100% vesting after 4 years, discretionary profit sharing, employee stock purchase program (espp), paid time off, floating holidays, paid maternity leave, paid parental bonding leave, tuition reimbursement, jury duty pay, and other paid leaves vary based on work location.