SelectQuote

Founded in 1985, SelectQuote (NYSE: SLQT) provides solutions that help consumers protect their most valuable assets: their families, health and property. The company pioneered the model of providing unbiased comparisons from multiple, highly rated insurance companies allowing consumers to choose the policy and terms that best meet their unique needs. Two foundational pillars underpin SelectQuote’s success: a strong force of highly trained and skilled agents, who provide consultative needs analysis for every consumer, and proprietary technology that sources and routes high quality leads. The company has three core business lines: SelectQuote Senior, SelectQuote Life and SelectQuote Auto and Home. SelectQuote Senior, the largest and fastest-growing business, serves the needs of a demographic that sees 10,000 people turn 65 each day with a range of Medicare Advantage and Medicare Supplement plans.

Job Summary:

The Workforce Operations Manager supports the Senior business by managing the strategy and operations of the Sales department. This position needs to be able to interact with other departments effectively. The Workforce Operations Manager oversees key workforce initiatives such as scheduling optimization, forecasting staffing needs, reporting accuracy and maximizing workforce efficiency. This role drives key performance indicators set forth, oversees process management and finds operational efficiencies, amd collaborates with department leaders to implement workforce programs and projects.

Supervisory Responsibilities:

  • This position has no direct supervisory responsibilities.

Duties/Responsibilities:

  • Create hourly, daily and monthly staffing plans for CCA and enrollment agents
  • Responsible for managing overtime spend through partnership with department leadership
  • Proactive identification of opportunities for improvements in staffing and service level KPIs
  • Proactive analysis of licensing portfolios to identify current or future needs of the agent base
  • Participate with Senior leaders to help develop annual workforce management project roadmap, project plans and requirements
  • Maintain effective relationships with sales and CCA leadership teams to inform and make recommendations
  • Communicate effectively across working teams and leaders of the organization

Required Skills/Abilities:

  • Strong analytical skills
  • Excellent troubleshooting and case investigation skills
  • Excellent oral and written communication skills
  • Strong organizational and time management skills
  • Ability to multi-task
  • Detail oriented
  • Strong interpersonal skills
  • Team player
  • Works well under pressure
  • Results driven
  • Strong computer skills

Education and Experience:

  • Bachelor’s degree is preferred
  • 2-3 years of experience in a production environment

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.

SelectQuote Core Values:

Service: We create positive customer experiences.

Entrepreneurship: We create, innovate, & take risks.

Leadership: We build & invest in high-performing teams.

Empowerment: We embrace a changing environment.

Courage: We challenge the status quo & drive continuous improvement.

Teamwork: We help, support, & celebrate each other.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

Benefits:

It’s an exciting time to join SelectQuote. We became a publicly traded company in 2020 with the first 100% virtual IPO (non-biotech) in American history. We have also been recognized nationally on the 2021 Top Workplaces USA list and by the Kansas City Business Journal as a 2020 Best Places to Work honoree.


Full-time employees are eligible for medical, dental, vision, voluntary short-term disability, company-paid long term disability, company-paid life insurance and accidental death & dismemberment (AD&D), 401(k) + company match and 100% vesting after 4 years, discretionary profit sharing, employee stock purchase program (espp), paid time off, floating holidays, paid maternity leave, paid parental bonding leave, tuition reimbursement, jury duty pay, and other paid leaves vary based on work location.