SelectQuote

Founded in 1985, SelectQuote provides solutions that help consumers protect their most valuable assets: their families, health and property. The company pioneered the model of providing unbiased comparisons from multiple, highly rated insurance companies allowing consumers to choose the policy and terms that best meet their unique needs. Two foundational pillars underpin SelectQuote’s success: a strong force of highly trained and skilled agents, who provide consultative needs analysis for every consumer, and proprietary technology that sources and routes high-quality leads. The company has three core business lines: SelectQuote Senior, SelectQuote Life and SelectQuote Auto and Home. SelectQuote Senior, the largest and fastest-growing business, serves the needs of a demographic that sees 10,000 people turn 65 each day with a range of Medicare Advantage and Medicare Supplement plans.

Job Summary:

The Senior Director, Sales Operations is responsible for operational strategy, operational support, existing process management and execution for various departments inside of SelectQuote’s Medicare Advantage Distribution business (“SQS)”, in collaboration with respective department leadership. While executing upon the aforementioned endeavors, this individual will independently or collaboratively build solutions to operational challenges, assist with project management until fruition (occasionally lead the entire project), and partner with analytical support team for business case establishment and new or continued performance monitoring.

As a senior leader in this division, the ideal candidate must be able to communicate and influence internal senior division team members, the executive team, external partners, and the working team to meet objectives. Strong leadership and communications skills are imperative for this role.

This leader (and her/his team) will have the following primary responsibilities:

  • Accountable for day-to-day leadership of Sales Operations Team, specifically: work prioritization, throughput management, vision shaping of projects, and development of direct reports, periodic organizational design, and performance management conversations
  • Responsible for strategy, execution, and developing operational plans within sales variable compensation, headcount & workforce planning, agent experience & agent technology enablement (CRM & Quote engine tool efficiencies), manager enablement, and quality assurance efficiency planning -- which in turn drives reduced average handle time per call, improved customer retention, lower agent attrition, and higher call delivery
  • Responsible for managing to monthly, quarterly, and annual budgeted agent variable sales compensation goals / variance explanation and headcount goals / variance explanations
  • In addition to KPI management within the aforementioned categories (headcount & variable compensation), this individual is also responsible for guiding and updating forecasts / budgets within compensation and headcount categories in partnership with the Analytics, Finance, and Sales organizations
  • Collaborate and build relationships with respective department leadership, specifically Sales, Analytics, and Marketing department leaders
  • Ensures delivery and execution related to project execution are on time and identifies areas of potential risk in delivering to set timelines.
  • Develops effective methodologies to monitor operational goals, project plans and successes with management staff
  • Develops effective methodologies to monitor operational goals, project plans and successes with management staff

Knowledge, Skills & Abilities:

  • Demonstrated leadership skills to drive optimal business performance
  • Strong communication skills and a proven ability to influence teams and matrix manage internal resources; comfortable with high degree of interaction with senior leadership team
  • Strong business and financial acumen
  • Experience in operations and operational disciplines such as program and project management
  • Entrepreneurial spirit – creativity to identify opportunities when others may not see them and a willingness to “roll up your sleeves” to execute
  • Self-motivated with an extremely strong sense of urgency
  • Flexibility to adapt and change as priorities evolve
  • Ability to manage multiple priorities at the same time
  • Understands the personal drivers of each team member and leverages them to increase engagement and overall performance
  • Articulates clearly where they are going, why, and how they are going to get there so employees understand how their work aligns to the vision
  • Recognizes the efforts and accomplishments of team members, which increases employee commitment and enhances performance
  • Assesses the strengths and development opportunities of their team members and actively seeks feedback through various approaches so they continue to learn and grow throughout their career

Training & Experience:

  • 5-8+ years of progressive management experience
  • At least 5 years of experience in an analytical discipline such as finance or data analytics
  • At least 5 years of experience in an operational discipline (management, marketing, program management)
  • 7+ years leading a team
  • Demonstrated ability to manage and deliver against a budgeted P&L
  • Proven experience as both a player and a coach – ability to execute while also leading and influencing others
  • Bachelor’s degree (MBA preferred)

Benefits:

It’s an exciting time to join SelectQuote. We became a publicly traded company in 2020 with the first 100% virtual IPO (non-biotech) in American history. We have also been recognized nationally on the 2021 Top Workplaces USA list and by the Kansas City Business Journal as a 2020 Best Places to Work honoree.


Full-time employees are eligible for medical, dental, vision, voluntary short-term disability, company-paid long term disability, company-paid life insurance and accidental death & dismemberment (AD&D), 401(k) + company match and 100% vesting after 4 years, discretionary profit sharing, employee stock purchase program (espp), paid time off, floating holidays, paid maternity leave, paid parental bonding leave, tuition reimbursement, jury duty pay, and other paid leaves vary based on work location.