Founded in 1985, SelectQuote (NYSE: SLQT) provides solutions that help consumers protect their most valuable assets: their families, health and property. The company pioneered the model of providing unbiased comparisons from multiple, highly rated insurance companies allowing consumers to choose the policy and terms that best meet their unique needs. Two foundational pillars underpin SelectQuote’s success: a strong force of highly trained and skilled agents, who provide consultative needs analysis for every consumer, and proprietary technology that sources and routes high quality leads. The company has three core business lines: SelectQuote Senior, SelectQuote Life and SelectQuote Auto and Home. SelectQuote Senior, the largest and fastest-growing business, serves the needs of a demographic that sees 10,000 people turn 65 each day with a range of Medicare Advantage and Medicare Supplement plans.

Job Summary

The HR Technology Support Assistant provides tier-1 user support for multiple HR systems via the Service Desk ticketing system. This position will require high attention to detail, strong interpersonal skills, technical aptitude, a keen awareness of HR data sensitivity, and the ability to work efficiently on multiple projects simultaneously. The ideal candidate will have at least 6 months of help desk or system administration experience, exposure to role-based system security, and familiarity with HR business processes.

Essential Duties and Responsibilities

  • Manages all technical inquiries in the Service Desk ticketing system related to HR system support
  • Performs user administration functions in multiple systems, including UKG Pro, the Human Resources Information System (HRIS)
  • Analyzes user information and system logs to troubleshoot issues
  • Assists new employees with login issues via phone and email
  • Safeguards sensitive user information

Knowledge, Skills, and Abilities

  • Strong proficiency with MS Office applications (Excel, Word, PowerPoint)
  • Proficient in GSuite (Gmail, Google Calendar, Google Drive)
  • Ability to juggle multiple administrative tasks while providing excellent customer service
  • Excellent communication skills
  • Strong attention to detail
  • Must display a high degree of confidentiality at all times
  • Ability to solve problems creatively and learn new technical applications quickly through self-study

Training and Experience

  • High school diploma required, bachelor's degree preferred
  • 6 months of experience working in help desk support or system administration required
  • Familiarity with role-based permissions and system security administration required
  • 6 months of experience working in a professional office environment preferred
  • Familiarity with HR business processes and HR data security preferred

Benefits:

It’s an exciting time to join SelectQuote. We became a publicly traded company in 2020 with the first 100% virtual IPO (non-biotech) in American history. We have also been recognized nationally on the 2021 Top Workplaces USA list and by the Kansas City Business Journal as a 2020 Best Places to Work honoree.


Full-time employees are eligible for medical, dental, vision, voluntary short-term disability, company-paid long term disability, company-paid life insurance and accidental death & dismemberment (AD&D), 401(k) + company match and 100% vesting after 4 years, discretionary profit sharing, employee stock purchase program (espp), paid time off, floating holidays, paid maternity leave, paid parental bonding leave, tuition reimbursement, jury duty pay, work from home stipend, and other paid leaves vary based on work location.