Founded in 1985, SelectQuote provides solutions that help consumers protect their most valuable assets: their families, health and property. The company pioneered the model of providing unbiased comparisons from multiple, highly rated insurance companies allowing consumers to choose the policy and terms that best meet their unique needs. Two foundational pillars underpin SelectQuote’s success: a strong force of highly trained and skilled agents, who provide consultative needs analysis for every consumer, and proprietary technology that sources and routes high-quality leads. The company has three core business lines: SelectQuote Senior, SelectQuote Life and SelectQuote Auto and Home. SelectQuote Senior, the largest and fastest-growing business, serves the needs of a demographic that sees 10,000 people turn 65 each day with a range of Medicare Advantage and Medicare Supplement plans.
Job Summary:
SelectRx is looking for an experienced and driven Operations Excellence Director to lead continuous improvement initiatives and optimize long term care pharmacy operational processes. The Director Operations Excellence will work cross-functionally to identify opportunities, implement solutions to eliminate waste and inefficiencies, improve quality, reduce costs, and drive higher performance.
Essential Functions:
- Understand the end to end process of all pre-production, production and post production Select workflows, evaluating each for process improvement
- Use process improvement methodologies to enhance operational performance
- Conduct root cause analyses to uncover process inefficiencies and defects
- Map current state processes and design future state processes to reduce cycle times and waste
- Develop and execute improvement projects across the organization focusing on quality, cost, delivery, safety, and morale
- Monitor key performance indicators and analyze data to measure progress and quantify operational improvements
- Coach and train employees at all levels on continuous improvement philosophies, tools, and techniques
- Create a culture of continuous improvement, performance excellence, and sustainable change
- Stay current on operations best practices and trends in excellence frameworks
Training & Experience:
- Bachelor's degree in Business, Engineering or related field
- 5+ years experience in process improvement roles
- 3+ years in manufacturing pharmacy process or related field
- Proficiency in data analysis, statistical tools, and performance measurement
- Excellent communication, influencing, and leadership skills
- Knowledge of process excellence methodologies such as Lean, Six Sigma, TQM, etc.
- Experience developing and delivering training
- Lean Six Sigma certification (Green Belt or Black Belt) preferred
Compensation & Benefits
The Compensation for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed.
Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.
Full-time SelectQuote employees are eligible for medical, dental, vision, voluntary short-term disability, company-paid long term disability, company-paid life insurance and accidental death & dismemberment (AD&D), 401(k) + company match and 100% vesting after 4 years, discretionary profit sharing, employee stock purchase program (espp), paid time off, floating holidays, paid maternity leave, paid parental bonding leave, tuition reimbursement, jury duty pay, and other paid leaves vary based on work location.
Base Salary Minimum
$130,000
Base Salary Maximum
$145,000