Founded in 1985, SelectQuote provides solutions that help consumers protect their most valuable assets: their families, health and property. The company pioneered the model of providing unbiased comparisons from multiple, highly rated insurance companies allowing consumers to choose the policy and terms that best meet their unique needs. Two foundational pillars underpin SelectQuote’s success: a strong force of highly trained and skilled agents, who provide consultative needs analysis for every consumer, and proprietary technology that sources and routes high-quality leads. The company has three core business lines: SelectQuote Senior, SelectQuote Life and SelectQuote Auto and Home. SelectQuote Senior, the largest and fastest-growing business, serves the needs of a demographic that sees 10,000 people turn 65 each day with a range of Medicare Advantage and Medicare Supplement plans.

Job Summary:

The Compliance Analyst will be responsible for working across all three lines of business to manage processes, technology, and reporting related to global call center compliance, quality and operational improvement opportunities that affect each vertical. The role will manage all reporting as well as technology enhancements needed for flagging, auditing and reporting. In addition the role will help manage the SelectQuote Senior Quote Engine for compliance and technology enhancements.

This position will work closely with the SelectQuote Development and IT teams on necessary enhancements for measuring, and scoring reporting of QA results. The position will manage to key measurable objectives set by senior leadership. The position will leverage many competencies such as: verbal communication, management skills, leadership skills, analytical mindset, attention to detail, and a drive to be successful. The position will work hand in hand with Finance, Accounting and Sales to implement and communicate compensation impacts for compliance adherence.

Essential Functions:

  • Leverage internal and external resources to optimize process for QA across business lines with emphasis on TCPA, call center compliance, business quality and scorecard delivery
  • Assess processes
    • Offshore
    • Internal
    • Technology Needs
  • Establish reporting to monitor productivity grading expectations
  • Generate reporting / scorecard(s)
  • Set timeline for improvements
  • Coordinate with sales operations to communicate scorecards to managers and agents as well impact on agent compensation
  • Integrate with training based upon scorecard outcomes and carrier feedback
  • Develop detailed, quantitative analysis work associated with developing meaningful insights to address the QA departments operational and reporting needs
  • Interview stakeholders and participants in specific business processes to understand workflow
  • Participate and lead project objectives and scope with QA leadership team
  • Structure and solve problems from beginning to end
  • Develop conclusions and recommendations
  • Implement process change and effectively monitor and measure results
  • Identify workflow/system improvements and present solutions
  • Maintain / enhance internal and external quote engine for SelectQuote Senior

Knowledge, Skills, and Abilities:

  • Excellent organizational skills
  • Knowledge of web design and IT resources.
  • Strategic orientation and ability to creatively problem solve
  • Assertive, with the ability to work well as part of a team and under deadline pressure.
  • Strong oral and written communication skills
  • Proficiency in SQL, Word, Excel and PowerPoint and Experience
  • Outstanding communication and listening skills
  • Ability to juggle multiple projects simultaneously with thoroughness and precision, to prioritize and to meet aggressive deadlines.

Competencies

  • Leadership
  • Detail Oriented
  • Teamwork
  • Negotiation
  • Interpersonal Skills
  • Self-Directed

Training and Experience

  • Minimum Education Required: A college degree or equivalent
  • Minimum Work Experience: 2-5 years supporting business operations