SelectQuote is a leading Direct-to-Consumer insurance brokerage for term life, senior health insurance products, auto and home, and final expense insurance. The marketing division of SelectQuote is responsible for generating ~3 million qualified leads per year to their over 2,000 licensed sales agents. A key element of SelectQuote’s success is rooted in the way we triage the 3 million marketing leads we generate each year. Our workflow organization is responsible for scoring leads, screening them, and routing them to the right agents to maximize return on investment.

SelectQuote is looking for a seasoned leader to drive our workflow and prospect qualification organization forward. The ideal candidate will have strong general management skills. Specifically, we are looking for an individual with exceptional analytical skills and proven operational skills. This individual will be responsible for working with key stakeholders to develop the workflow strategy, executing key strategic programs, and leading an inside sales organization that screens both inbound and outbound marketing leads.

This leader (and her/his team) will have the following primary responsibilities:

• Lead and guide the Prospect Qualification and Workflow departments and ensure appropriate accountability and key performance objectives are met, i.e., conversion %

• Responsible for leading the optimization of SelectQuote’s “secret-sauce” routing strategies that generate the highest ROI on every lead through a disciplined quantitative approach

• Guide and lead compensation plan design and agent leveling strategies for Prospect Qualification that result in proper incentive alignment for both the individual and the company

• Lead, coach and develop a team of professionals, holding everyone accountable for high performance in achieving the departments objectives

• Drive the evolution of SelectQuote’s long-term pre-quote outbound and inbound strategies through innovative process design, technology solutions, and cross-functional leadership

• Provide clear objectives and foster cohesiveness to a singular department spread across 3 different business units

• Continuously assess department for process improvement opportunities and lead the implementation of solutions

• Effectively summarize and communicate department results and ad hoc initiatives weekly to various stakeholders

• Partner with IT, Telecom, Consumer Life Cycle Management, and Sr. Directors of Marketing to execute on various projects ranging from lead plans, call strategies, integrated dialing strategies with text messages, etc.

Training & Experience:

• 5-10+ years of experience in a heavy analytical role

• 5-10+ years of experience in an operational discipline (sales operations, supply chain, etc.) with responsibility for delivering against a set of KPIs

• 5+ years of experience leading a large team with diverse skill sets (mix of operations, analytical, and front line employees)

• Proven track record of managing to a set of operational KPIs and hitting performance objectives

• Proven experience as both a player and a coach – ability to execute while also leading and influencing others

• Bachelor’s degree (MBA preferred)

Interpersonal Skills/Qualifications:

• Extremely strong analytical skills – must be able to understand KPIs and use data to identify issues and make decisions

• Excellence in operations and executing new initiatives quickly

• Strong communication skills and a proven ability to influence peers

• Strong project management skills

• Excellent executive presence as this role will have C-suite visibility

• Entrepreneurial spirit – creativity to identify opportunities when others may not see them and a willingness to “roll up your sleeves” to execute

• Self-motivated with an extremely strong sense of urgency

• Flexibility to adapt and change as priorities evolve

• Ability to manage multiple priorities at the same time