Founded in 1985, SelectQuote (NYSE: SLQT) provides solutions that help consumers protect their most valuable assets: their families, health and property. The company pioneered the model of providing unbiased comparisons from multiple, highly rated insurance companies allowing consumers to choose the policy and terms that best meet their unique needs. Two foundational pillars underpin SelectQuote’s success: a strong force of highly trained and skilled agents, who provide consultative needs analysis for every consumer, and proprietary technology that sources and routes high quality leads. The company has three core business lines: SelectQuote Senior, SelectQuote Life and SelectQuote Auto and Home. SelectQuote Senior, the largest and fastest-growing business, serves the needs of a demographic that sees 10,000 people turn 65 each day with a range of Medicare Advantage and Medicare Supplement plans.

Job Summary:

The Fulfillment Operations Analyst supports process and analytics-based decisions, data management, and process implementation. This position effectively self-manages as well as interacts with people from other departments to optimize process. They will communicate effectively with other teams regarding issues related to process execution, issue resolution, and key metric reporting. Additionally, this position will work closely with the Application Development, BI, and IT teams on necessary workflow and reporting enhancements for the success of new initiatives. The Fulfillment Operations Analyst manages key measurable objectives set by senior leadership.

Supervisory Responsibilities:

  • This position has no direct supervisory responsibilities.

Duties/Responsibilities:

  • Develops and maintains responsibility for performance and metrics reporting for the sales support teams of SelectQuote Senior
  • Prepares quantitative analysis using Microsoft Excel, SQL, and other analytic & visualization tools to develop meaningful insights of various program performance
  • Provides forward-looking and historical analysis for strategic initiatives through modeling and sensitivity tool usage
  • Produces clear and concise presentations regarding projects and other assigned tasks
  • Provides ad hoc analytical and project management support to various teams throughout the business

Required Skills/Abilities:

  • Excellent oral and written communication skills, especially relating to presentation development
  • High level of self-motivation; ability to accomplish goals independently
  • Strong organizational and time management skills
  • Analytical and detail-oriented mindset; a high degree of accuracy is required in all functions

Education and Experience:

  • Bachelor's degree in a related field preferred
  • 2 - 5 years of experience working in a program/project management capacity
  • Proficient with Microsoft Office Suite or related software
  • Strong proficiency with Microsoft SQL Server Management Studio

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.

SelectQuote Core Values:
S
ervice: We create positive customer experiences.

Entrepreneurship: We create, innovate, & take risks.

Leadership: We build & invest in high-performing teams.

Empowerment: We embrace a changing environment

Courage: We challenge the status quo & drive continuous improvement.

Teamwork: We help, support, & celebrate each other.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

Benefits:

Full-time employees are eligible for medical, dental, vision, voluntary short-term disability company-paid long term disability, company-paid life insurance and accidental death & dismemberment (AD&D), 401(k) + company match and 100% vesting after 4 years, discretionary profit sharing, employee stock purchase program (espp), paid time off, floating holidays, paid maternity leave, paid parental bonding leave, tuition reimbursement, jury duty pay, and other paid leaves vary based on work location.