Founded in 1985, SelectQuote provides solutions that help consumers protect their most valuable assets: their families, health and property. SelectRX, a subsidiary of SelectQuote, is prioritizing important population health initiatives focused on actively managed, high-touch patient experience by improving patient engagement and health literacy, simplifying the healthcare journey and facilitating better healthcare options through value-based partnerships.
SelectRX is a high touch, technology-driven specialized medication management pharmacy. We engage virtually with patients to ensure accurate prescription records are maintained in order to achieve improved prescription drug adherence. SelectRX does this by providing a personalized clinical approach driven by a robust technology platform to track adherence with a world-class pharmaceutical packing and distribution facility.
Job Summary:
The Service Desk II position is a highly service-oriented technical support role that is responsible for hardware and software troubleshooting and support for internal SelectQuote employees both in the office and remotely. This position will require an “on the job” supervised training period where the individual will learn our internal telecom systems, common network, and hardware troubleshooting issues.
Supervisory Responsibilities:
- This position has no direct supervisory responsibilities.
Duties/Responsibilities:
- Solves computer-related problems
- Troubleshoots hardware and software issues for in-facility and remote associates
- Resolves service desk tickets and updates work logs in the ticketing system
- Inventory management and updates
- Understands and troubleshoot custom CRMs and VOIP environment
- Assists in monitoring networked computer equipment
- Supports associate onboarding and equipment setup
- Escalation contact for Service Desk Level I
- Inventory management and updates
- Assist with building and configuring new computer systems, including operating systems, security updates, and virus software
- Training and mentoring
- Maintaining Active Directory objects
- Manages reporting access
- Supports office audio/visual systems
- Interacts with 3rd-party support
Required Skills/Abilities:
- Critical thinking
- Strong attention to detail
- Ability to quickly adapt to new circumstances as they arise
- Ability to gain knowledge and understanding of internal software
- Works well under pressure
- Excellent oral and written communication skills
- Strong interpersonal skills
- Ability to work as a team player
Education and Experience:
- Bachelor’s degree preferred
- Minimum of 1 of year experience in a technology-oriented role required (preferably in the following environments)
- Helpdesk
- Software support
- 6 months of experience with PC hardware troubleshooting required
- Familiarity with call center environments preferred
Benefits:
It’s an exciting time to join SelectRX, a subsidiary of SelectQuote. We became a publicly traded company in 2020 with the first 100% virtual IPO (non-biotech) in American history. We have also been recognized nationally on the 2021 Top Workplaces USA list and by the Kansas City Business Journal as a 2020 Best Places to Work honoree. SelectRX strives to be a one-stop-shop for Senior Health Information needs, including Medicare Plan Benefits, Healthcare Literacy, Value-Based primary Care, Prescription Drug Management and Patient Engagement.
Full-time employees are eligible for medical, dental, vision, voluntary short-term disability, company-paid long term disability, company-paid life insurance and accidental death & dismemberment (AD&D), 401(k) + company match and 100% vesting after 4 years, discretionary profit sharing, employee stock purchase program (espp), paid time off, floating holidays, paid maternity leave, paid parental bonding leave, tuition reimbursement, jury duty pay, and other paid leaves vary based on work location.