This position is responsible for hardware and software troubleshooting and support. This position will require an “on the job” supervised training period.

Essential Functions:

  • Solve computer related problems, troubleshooting hardware and software issues
  • In charge of generating and working helpdesk tickets in ticketing system
  • Inventory management and updates
  • Understanding and ability to troubleshoot SelectCare and all other software used.
  • Understanding and ability to troubleshoot Five9 components.
  • Creation or deletion of badge access to the Kansas building.
  • Assist in monitoring networked computer equipment.
  • Assist in the implementation and maintenance of the computer telephony interface environment
  • Departmental moves
  • Ability to gain knowledge and understanding of internal software

Knowledge, Skills, and Abilities:

  • In-depth knowledge of Microsoft applications
  • In-depth knowledge of PC’s and operating systems
  • Ability to gain knowledge and understanding of internal software
  • Works well under pressure
  • Excellent oral and written communication skills
  • Good interpersonal skills
  • Able to build solid customer relationships
  • Familiarity with Call Center Environments
  • Team player

Training and Experience:

  • High school degree required and Bachelor’s degree desirable
  • Working knowledge and experience with PC imaging